Useful Contacts

Your Estate Manager is Tammy Taylor (Estate Manager, Western Team)
tammy.taylor@richmondandwandsworth.gov.uk
0208 871 5533

Repairs: (Western Area Team) - 020 8871 5530

Emergency Out-Of-Hours Repairs: (Joint Control Centre) - 020 8871 8999

Heating & Hot Water Defects: (T Brown) - 080 0977 8472 or 020 8786 1244 or email repairs@tbrown.com

Noise (Joint Control Centre) - 020 8871 8999

Graffiti Removal - 020 8871 7041

Entry Phone Faults - 020 8871 6875

Lift Faults - 020 8871 7042

Dog Control - https://www.wandsworth.gov.uk/environment/animals-and-pests/dog-control/

Pay Rent Online - https://www.wandsworth.gov.uk/housing/council-tenants-and-leaseholders/rent/pay-rent-online/ 

Raise Repairs, Submit Transfer Applications online, etc
https://wandsworth.gov.uk/housingonline

 

Wandsworth Council Complaints
https://www.wandsworth.gov.uk/the-council/have-your-say/make-a-complaint/

Complain to your Local Government and Social Care Ombudsman
https://www.wandsworth.gov.uk/the-council/have-your-say/make-a-complaint/#local

Complain to your Housing Ombudsman
https://www.wandsworth.gov.uk/the-council/have-your-say/make-a-complaint/#housing

The Local Government and Social Care Ombudsman

The Local Government and Social Care Ombudsman
PO Box 4771
Coventry
CV4 0EH

Telephone: 0300 061 0614

Lines are open as follows:

  • Mondays and Wednesdays - 1 to 4pm
  • Tuesdays, Thursdays and Fridays - 10am to 4pm

Website: https://www.lgo.org.uk

Housing Ombudsman Service

Housing Ombudsman Service
PO Box 1484
Unit D
Preston PR2 0ET

Telephone: 0300 111 3000 

Lines are open as follows:

  • Mondays, Tuesdays, Wednesdays and Fridays - 9am to 5pm
  • Thursdays - 9am to 3.30pm 

Website: https://www.housing-ombudsman.org.uk

 

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